Conflict Management

Conflict in the workplace causes many issues including stress, anxiety and a loss of performance. Many conflict situations are not dealt with, because people do not recognise situations or have the skills to deal with them effectively. Often, the organisation is not open to dealing with conflict in a positive way; their is no strong leadership which sets the 'tone' for dealing with conflict, instead it is allowed to continue unchecked and to escalate resulting in increased sickness, grievances and staff resigning or worse!

Target Training can offer courses at many levels, focusing on dealing with conflict in the working environment, setting a culture of dealing with conflict and dealing with difficult people. At what ever level is required our courses ensure attendees have increased confidence and the practical skills they need to reduce risk to themselves, work colleagues, their customers/service users and within their organisation.

Workshops can be designed specifically to an organisations needs and where appropriate, include an organisations policies. But in all attendees will learn to recognise potential ‘triggers’ and how they can avoid escalating situations so they do not increase conflict, but also tips and techniques to use if conflict is experienced. Our focus is not on the laws and regulations that apply; these will be discussed breifly, but we prefer to give people practical advice/guidance on how to prevent or deal with conflict and what happens and should happen in ‘post’ conflict situations.

Having an awareness of conflict situation and how to manage them will:

  • increase the confidence and performance of managers and staff,
  • improve relationships and create a better environment for staff,
  • enhance customer service,
  • reduces the need to resort to use force,
  • reduce the risk of assaults and bullying against staff,
  • better protects the organisation from compensation claims and
  • reputation damage.

We offer some public workshops on conflict awareness and dealing with difficult people or you can contact us directly to discuss a bespoke courses/programmes, for your organisation.

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