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Nov 06

Essential Management Skills (ILM) 2-Day

Manchester

 

Course delivered by: Ralph Moody

£695.00 per person
(exc. VAT)

Timetable

This course is scheduled to be delivered at offices or hotel close to the city centre. 

This course is about giving you the essential skills to be an effective manager and covers the essential skills that all managers and supervisors should know.

Day 1

This day is about understanding people and providing knowledge on how we can delegate work effectively.  Furthermore, it provides an overview of conflict and how to deal with conflict in the workplace. 

Learning outcomes of the day cover Behaviour, Delegation and Conflict:

Describe behavioural personality using Myers Briggs Type Indicator (MBTI) from a management perspective.

Identify the key areas required for delegation including how to deliver feedback.

Provide an overview of conflict including why conflict happens.

Describe effective techniques to handle conflict and manage difficult people in the workplace.

Practise delivery using skills and techniques taught.

Day 2

This day is about the understanding of time management, good communication including speaking to groups and managing meeting essentials.

Learning outcomes of the day cover Time Management, Briefing Skills and Managing Meetings:

Identify 'Time Bandits' and other time stealers.

Describe essential time management skills and techniques.

Describe techniques to present information to groups and individuals.

Identify key elements of a successful meeting including a meetings protocol.

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Includes coffee/tea, lunch, all course materials and upon satisfactory completion ILM Certification and Target Training certification.

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