Essential Management Skills

Managing staff is a major responsibility and one that shouldn’t be taken lightly. Effective management requires a number of skills that need to be developed, in order to do the job competently. This one day course examines the key essential skills people need to be a great manager and is an ILM Development award.

The one-day workshop explores the essential skills for managers and supervisors, and using the delegate’s own experiences we explore how they can develop or improve their skills for the future. Delegates are introduced to the key characteristics of successful managers. Furthermore, they prepare their own action plan to follow that will reinforce learning and enable real change in the workplace.

Key areas covered:

  • Empowering Language - The reasons why being positive is a key characteristic in all managers and what is going on in the mind that makes us negative.
  • Management Styles - A look at the key styles of management and when each should be applied.
  • Motivation and Theories - Reinforcing key theories about motivation with the practicalities of applying it in the workplace. How you can get staff to be really motivated to go the extra mile.
  • Managing Teams - Teams can bring their own issues and we examine the key areas that make managing a team easier.
  • Effective Communication - How as managers we have to ensure in all aspects of our communication is effective and covering all areas in the way we interact.
  • Effective Delegation - Why we delegate and the areas that must be covered including feedback.
  • Dealing with Stress - Techniques that we can use to be able to work with stress and take back control.

Using national occupational standards, it is an ideal course for new and experience managers alike: new managers can find out what they should be doing and established managers can have their current practice re-enforced. Additionally, for those undertaking qualifications, completion of the course will provide evidence towards relevant management awards. As this course is recognised as an ILM development award, all who complete will receive an ILM Certificate and 12 months, 'Studying' membership with ILM.

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