Customer Service

Target Training offer customer service qualifications through City & Guilds which have been developed to suit a range of levels, roles and experience.

Theses qualifications are aimed at those organisations or individuals who need customer service skills to support their work, whatever their role or industry. They cover all aspects of Customer Service, from dealing with customers on a face to face basis to those who are responsible for an organisations overall customer service strategy.

We offer four qualifications to choose from:

  • Level 1 NVQ Certificate in Customer Service
  • Level 2 NVQ Certificate in Customer Service
  • Level 3 NVQ Diploma in Customer Service
  • Level 4 NVQ Diploma in Customer Service

The level 1 Certificate in Customer Service qualification aims to give a basic knowledge, understanding and experience of dealing with customers in any environment or to recognise existing good practice. It will help those in a customer facing role to adopt and maintain behaviours and language appropriate to the provision of good customer service. They may go on to a customer facing role in any industry or job role or use their skills to support the service needs of a team.

The level 2 Certificate in Customer Service qualification aims to build on or recognise good practice in customer service in any industry or to support their technical expertise in any job role, acknowledging the importance of effective communication and service delivery. Anyone dealing with internal or external customers will benefit from gaining knowledge, understanding and experience of dealing with routine and more difficult customers, confident in their use of language and of the processes designed to make their role effective. Candidates will have the opportunity to improve their own skills and to support others within their team or organisation in the development of excellent customer service.

The level 3 Diploma in Customer Service qualification aims to provide opportunities to demonstrate understanding of customer service as a competitive tool and to be proactive in finding solutions both within and externally to their organisation. Candidates are likely to have significant responsibility for the delivery of both internal and external customer service within their team or organisation. Candidates will demonstrate their ability to analyse and respond to customers on a strategic level, suggesting improvements and leading in their implementation, using software solutions as appropriate.

The level 4 Diploma in Customer Service qualification provides opportunities to recognise the development and implementation of customer service strategies at an operational level. Candidates may not necessarily be responsible for other people within the workplace as their main role will be to ensure effective processes and practice are in place to achieve and continually improve customer service across an entire team, department or organisation, managing change as necessary. The flexible structure of the qualification enables individuals to develop the skills to manage and resolve challenging issues raised by customers. They may implement customer service management software to support their strategy.

Additionally, we can also deliver open workshops covering essential customer service skills and bespoke customer service training to suit your individual needs.

 

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