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0800 302 9344
Managing Generations: Leading a Multi-Generational Team
In-House Option Available
Testimonial -
An excellent company who deliver an engaging course, leaving its students with valuable skillsets to take back to the workplace
Meet your trainer(s)
Most workplaces now bring together people from several generations, often with very different expectations about work, communication, feedback and what they want from a manager.
Managing Generations is practical training for leaders and managers who want to bridge the mindset gap across their team, understand where differences may come from and lead in a way that gets people working together rather than judging each other by age.
Delivered by Ralph and Claire Moody, authors of Decoding Gen Z: Bridging the Mindset Gap, the course helps managers turn generational difference from a source of friction into something the team can use.
Who This Course Is For
Most workplaces now bring together people from several generations, often with very different expectations about work, communication, feedback and what they want from a manager.
Managing Generations is for leaders and managers responsible for teams made up of different age groups, and for organisations that want managers to lead a multi-generational workforce with greater understanding and fewer assumptions.
What You'll Learn on Managing Generations
The generation gap has not gone away. It has moved into the workplace.
Managers increasingly find themselves leading teams made up of people who grew up in very different worlds. They may have different expectations around communication, career progression, feedback, flexibility, technology, authority and even what a good day at work looks like.
The difficulty begins when those differences are treated as attitude problems rather than differences in experience and expectation.
One person thinks a colleague is demanding. The other thinks they are simply asking for clarity. One person believes feedback should be saved for the annual review. Another wants to know how they are doing every week.
Neither is necessarily wrong. But if nobody understands where the difference comes from, frustration builds quickly.
Managing Generations gives leaders and managers a practical way to work through those differences.
The course explores the generations currently represented in the workplace, the social and working environments that helped shape them and the expectations they may bring into work as a result.
The aim is not to stereotype people by age. It is to help managers understand some of the influences that may sit behind behaviour, then deal with the person in front of them rather than the label attached to their year of birth.
How the Day Works
From there, the course turns to the day-to-day reality of managing a multi-generational team. Delegates explore what different people may value from work, how expectations around communication and feedback can vary, and how managers can flex their approach without becoming a different person for every member of the team.
The course draws on the research behind Decoding Gen Z: Bridging the Mindset Gap, written by Ralph and Claire Moody, and extends the conversation across the generations now working alongside each other.
Delegates work with situations they recognise from their own teams: the colleague who will not answer an email but responds to a message within seconds, the person who sees frequent feedback as useful and the one who sees it as interference, or the employee who values progression differently from the person sitting next to them.
The purpose is not to decide which generation is right. It is to help managers recognise the gap, understand what may be sitting underneath it and lead across it rather than allowing both sides to shout past each other.
Mentoring in Both Directions
The course also explores mentoring in both directions. Traditional mentoring allows experience and organisational knowledge to move through the team. Reverse mentoring creates opportunities for newer perspectives, technologies and different ways of thinking to travel the other way.
Used properly, both can help turn generational difference into shared learning rather than division.
Key Takeaways
1. Understand the generations you lead. Explore some of the experiences and influences that may shape expectations around work, communication, feedback and management.
2. Look beyond the stereotype. Use generational insight as a starting point, not a label, and manage the individual in front of you rather than assuming their age explains everything.
3. Adapt your leadership without losing yourself. Flex how you communicate, give feedback and set expectations while remaining consistent in the way you lead.
4. Handle the friction points. Recognise the misunderstandings that can arise between generations and deal with them before they become frustration or resentment.
5. Use mentoring both ways. Create opportunities for experience, knowledge and fresh thinking to move in both directions across the team.
Who Delivers It
Delivered by Ralph and Claire Moody, authors of Decoding Gen Z: Bridging the Mindset Gap, Managing Generations is a one-day course delivered in-house and tailored to the organisation and the people its managers actually lead.
Every delegate receives a copy of Decoding Gen Z to continue exploring the subject after the course.
What Clients Say
★★★★★ "An excellent company who deliver an engaging course, leaving its students with valuable skillsets to take back to the workplace." Steve Martin
★★★★★ "Ralph and Claire are both excellent trainers, extremely knowledgeable and deliver content in a way that is engaging and relevant." Rhys Phillips
We are five star ★★★★★ rated 5.0 excellent with Trustpilot
To discuss this course for your team, call us on 0800 302 9344 or email [email protected]
Write Your Own Review
"Are courses accredited?"
Courses such as PTT Train the Trainer, Advanced PTT Train the Trainer, Master Trainer, Coaching Skills for Managers/Trainers, Master Coach, Presentation Skills, Management Development Programmes and Essential Skills for Managers are all accredited by the ILM. Based in the UK as part of the City & Guilds group they are a leading provider of specialist qualifications. ILM is also recognised globally and many of their products and services are delivered and enjoyed by customers in many countries around the world.
"Do I have to complete a portfolio or pass an exam to complete the course?"
On courses that are accredited, they are performance assessed. No portfolios or additional tests or statements are required. Whilst on the training delegates are shown the skills and techniques required and they are then given opportunities to practise and develop. During this time our trainers offer support and guidance accordingly. A formal assessment is then conducted at the end of the course and one to one feedback is given focusing on what was done well and areas for development.
"What is the difference between Coaching and Training?"
There are often mistakes regarding understanding the differences between the two methods.
Coaching - A conversation between the coach and the coachee whereby the coachee achieves a higher level and understanding of awareness and self-awareness, while the coach provides a safe environment and structure for that outcome to occur.
Training - Training is teaching or developing in oneself or others, any skills and knowledge that relate to specific useful competencies. Training has specific goals of improving one's capability, capacity, productivity and performance and to maintain, upgrade and update skills throughout working life.
To train, you need to know the skill, to coach you don’t because it is more about the person.
How can these be miss-understood? I know the English language does not help with a ski instructor and a tennis coach, but coaching and training are different. I see the cross between coach and mentor is the same; the key is to understand the boundaries between them all.
"Are trainers experienced?"
Our trainers have a vast experience in coaching, training and management and you can see their individual profiles here. We pride ourselves on delivering the best possible training to our clients and we guarantee it will fit your training need requirements.
"What about delivery in-house?”
All our courses can be adapted for delivery internally and we have experience of this globally and throughout the UK. Just contact us for further information.
We have numerous courses running throughout the year and are always happy to provide you with any information about them that you may need. Please do not hesitate to contact us to discuss any of your training requirements on 0800 302 9344.
To book, use our course finder on this page, call us on 0800 302 9344 or email [email protected]