Terms & Conditions
Terms & Conditions
Please note that when you book a course (either public or in-house), you are booking in agreement with our terms and conditions. In particular, be aware of our payment terms and not your local procedures. We are regarding as being very flexible but note the following T&Cs will be applied.
Payment - The course fee must be paid in full before the course date, either at the time of booking or on receipt of invoice. Target Training Associates reserves the right to re-allocate the course place to another delegate if fees are not paid on time. All transfer charges must be paid for on receipt of the invoice. Failure to receive the course fees in adherence with these terms means that Target Training Associates reserves the right to cancel booked courses. Please note that if the course date is within 2 weeks of booking, you will need to pay by credit card otherwise the booking will not be processed.
Late Payment - In the event of late payment, Target Training Associates reserves the right to charge penalty charges on all outstanding amounts.
Prices - The prices quoted on this site are correct at the date of publication exclusive of VAT at the appropriate rate.
Transferring Courses - If a delegate wishes to transfer a booking to a later course this will be subject to agreement by Target Training Associates. If that transfer is then cancelled and/or the delegate fails to attend, the full course fee remains payable. If a second transfer is requested this will be treated as a cancellation and the cancellation fee will be liable in addition to the new course fee.
Cancelling Courses (Open Courses) - All cancellations to bookings must be received in writing by email to firstname.lastname@example.org. Cancellations must be made 30 working days prior to the start of a course. If a booking is cancelled within 1-15 working days or if the delegate fails to attend the course, the full course fee must be paid immediately. If the course is cancelled between 15-30 working days a cancellation fee of 50% will be payable.
Cancelling Courses (In-House) - Courses will be regarded as confirmed as soon as dates are agreed. Following the agreement of dates for delivery, we will consider a verbal contract is taking place having an offer, acceptance and consideration. If the course is cancelled following date agreement, a cancellation fee of 50% will be payable.
Changing Courses (In-House) - Any changes of dates and venue will attract additional appropriate expenses such as hotel and travel.
Changing Delegate Details (Open Courses) - There will be no charge if a substitute person wishes to replace the original delegate. Please inform our office of any change to the original booking.
Open Course Numbers - Target Training understand the importance of running courses advertised but also understand the need to have appropriate numbers for effective training. Courses will go ahead with numbers of 2 or more booked on the course. If fewer than 2 booked on the course individuals will be advised and offered an alternative date.
Cancellation/Changes of Courses by Target Training Associates and Changes to Course Content - Our courses are constantly updated and improved and Target Training Associates reserves the right to alter any of the courses’ content without prior notice. Target Training Associates reserves the right to cancel a course at any time without liability. In these circumstances, delegates will be offered an alternative date or a credit note. Where a refund has been agreed an invoice must be issued.
Course Notes and Training - The notes and training for Target Training Associates courses cannot be relied upon for legal interpretation. Neither Target Training Associates nor its employees, trainers or consultants can accept responsibility for delegates’ actions, or those of other people reading the course notes or interpreting the training in litigation, or responsibility for any loss incurred as a result of relying on the training or the training notes. If in doubt, consult a lawyer. All training guides, notes and workbooks are under copyright for Target Training Associates and copying, distribution without consent is strictly prohibited.
Customer Care - At Target Training Associates we take care of our customers. However, if you wish to raise any comment or concern please call our customer care team on 01665 605695 or email email@example.com. Alternatively, you can write to us at Target Training Associates, 110 Allerburn Lea, Alnwick, UK, NE66 2QP.