Decoding Gen Z : Bridging the Mindset Gap


In-House Option Available

This development opportunity equips leaders and managers with key insights into Generation Z in the workplace. High turnover and missed opportunities can result from failing to engage with this innovative generation.

Overlooking the necessity to adapt leadership and training approaches to meet the unique needs and perspectives of Generation Z is like disregarding the vital pulse of your organization's future. Without addressing this crucial aspect, the organization risks missing out on harnessing the full potential and innovative insights that this generation brings, ultimately hindering its long-term growth and relevance in a rapidly evolving business landscape.

Focused on understanding Gen Z's unique perspectives, participants will explore Gen Z's motivational drivers, effective leadership approaches, and necessary changes in HR strategies.

Delivered by Claire and Ralph Moody, authors of Decoding Gen Z: Bridging the Mindset Gap, this course is essential for future-proofing leadership skills and fully harnessing the potential of the emerging workforce.

per person, excluding VAT.
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Course Delivery ByRalph & Claire Moody
8 remaining spaces available
Course Delivery ByRalph & Claire Moody
8 remaining spaces available
Course Delivery ByRalph & Claire Moody
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Course Location

107 Cheapside, London, EC2V 6DN

Timings:- 09:00 - 16:30

Our Managing Gen Z courses are held in our home venue in the City of London. It is merely a walk away from Bank and St Paul’s underground stations.

Course Information

In this comprehensive one-day course, leaders and managers will gain crucial insights into what makes Generation Z tick within the professional environment.

As the newest cohort to enter the workforce, understanding Gen Z's unique perspectives and values is essential for effective leadership.

In today's rapidly evolving business landscape, the failure to understand and engage with Generation Z could lead to a detrimental cycle of high turnover, missed opportunities, and financial loss. This generation is not just the future—they are the present, driving innovation and change.

Neglecting to invest in training that bridges the gap between current leadership styles and Gen Z's expectations is akin to ignoring the heartbeat of your organisation’s future.

To avoid such a costly disconnect, it is imperative that we proactively reshape our workplaces to be attuned to the motivations and aspirations of Generation Z, thus securing a robust and dynamic future for our organisations.

Participants of this course will delve into the preferred leadership styles that resonate with Gen Z, explore motivational strategies that drive this generation, and learn how HR practices need to adapt to their expectations.

Key Benefits of Attending

Understanding Generation Z : Learn about the defining characteristics of Gen Z and how they differ from previous generations in the workplace.

Effective Leadership Styles: Discover the leadership approaches that Gen Z responds to best and how to integrate these styles into your management practices.

Motivation Techniques: Identify what motivates Gen Z employees and how to leverage these drivers to enhance productivity and job satisfaction.

HR Adaptation: Understand the changes HR departments must make to recruit, retain, and develop Gen Z talent effectively.

Upward Management: Acquire skills and awareness in upward management that cater to the aspirations and working styles of Gen Z.

Induction Processes: Learn what elements are critical to include in the induction process to engage and retain Gen Z from the outset.

Personal Development: Recognise what forms of personal development are most valued by Gen Z and how to integrate these into your organisation’s growth opportunities.

Participants will leave with practical tools and a clear action plan to not only manage but also to inspire and engage their Gen Z team members.

All participants of this course will receive a copy of our latest book: Decoding Gen Z : Bridging the Mindset Gap

Delivered by Claire and Ralph Moody, this course is an investment in future-proofing leadership and management approaches to harness the full potential of the emerging workforce.

To book, select a course on this page, call us on 0800 302 9344 or email

"Are courses accredited?"

ILM Logo

Courses such as PTT Train the Trainer, Advanced PTT Train the Trainer, Master Trainer, Coaching Skills for Managers/Trainers, Master Coach, Presentation Skills, Management Development Programmes and Essential Skills for Managers are all accredited by the ILM. Based in the UK as part of the City & Guilds group they are a leading provider of specialist qualifications.  ILM is also recognised globally and many of their products and services are delivered and enjoyed by customers in many countries around the world.

"Do I have to complete a portfolio or pass an exam to complete the course?"

On courses that are accredited, they are performance assessed.  No portfolios or additional tests or statements are required.  Whilst on the training delegates are shown the skills and techniques required and they are then given opportunities to practise and develop.  During this time our trainers offer support and guidance accordingly. A formal assessment is then conducted at the end of the course and one to one feedback is given focusing on what was done well and areas for development.

"What is the difference between Coaching and Training?"

There are often mistakes regarding understanding the differences between the two methods.

Coaching - A conversation between the coach and the coachee whereby the coachee achieves a higher level and understanding of awareness and self-awareness, while the coach provides a safe environment and structure for that outcome to occur.

Training -  Training is teaching or developing in oneself or others, any skills and knowledge that relate to specific useful competencies. Training has specific goals of improving one's capability, capacity, productivity and performance and to maintain, upgrade and update skills throughout working life.

To train, you need to know the skill, to coach you don’t because it is more about the person.

How can these be miss-understood? I know the English language does not help with a ski instructor and a tennis coach, but coaching and training are different. I see the cross between coach and mentor is the same; the key is to understand the boundaries between them all.

In-house Delivery

"Are trainers experienced?"

Our trainers have a vast experience in coaching, training and management and you can see their individual profiles here.  We pride ourselves on delivering the best possible training to our clients and we guarantee it will fit your training need requirements.  

"What about delivery in-house?”

All our courses can be adapted for delivery internally and we have experience of this globally and throughout the UK.  Just contact us for further information.

We have numerous courses running throughout the year and are always happy to provide you with any information about them that you may need. Please do not hesitate to contact us to discuss any of your training requirements on 0800 302 9344.

To book, use our course finder on this page, call us on 0800 302 9344 or email