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December 2019
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Training by Scott Fraser When questioning always remember to compliment an answer, tell them "well done" or "good answer" etc. Then Complement an answer (Enhance and add value to the answer). Scott Fraser is a Master Trainer at Target Training and delivers our PTT Train the Trainer courses and our Advanced PTT Train the Trainer courses. You can read more about him here. -
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Management by Ralph Moody When dealing with difficult and challenging people. Rather than waiting for them to trip up, challenge yourself by looking for something that they have done well on a daily basis and make sure you tell them. Ralph Moody is the founder of Target Training and specialises in trainer and management development. You can read more about him here. -
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Training by Scott Fraser Don’t read PowerPoint Slides - The very best trainers know that reading slides isn't training. They are a visual aid to support training. Scott Fraser is a Master Trainer at Target Training and delivers our PTT Train the Trainer courses and our Advanced PTT Train the Trainer courses. You can read more about him here.
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