Management

I recently made a decision that had been long coming but took a while to make. Once I made this and then acted on this, the feeling afterwards I cannot underestimate. The power of making the choice I made created a shift in my outlook. The fascinating thing is once this was made the avenues and roads just seemed to...

Of course, it is perfectly natural to want to be perfect, and I would say it’s a great trait to have in the workplace.  Individuals who constantly want to improve want to do a great job and we all like working with people who want to do that.  When we were young we were happy to make mistakes, we learnt...

Why is it that we get some people working with us and others seem to work against us; no matter what we do to try and get along with them or convince them to work with us? It can be at the minimum a frustration and in the worst cases stressful and career-threatening! Well, people 'buy-in' to people they like...

I am fortunate, and I get to deliver training to some fantastic people and most want to learn skills.  It could be skilled on how to be a great leader or an excellent trainer.  People come to training to learn skills, and I understand that I like learning skills too.  However, the reality is something different, and when you understand...

On our management and train the trainer courses I am fortunate enough to meet some great people.  One thing that always surprises me though, is the lack of feedback given by managers and trainers to members of staff or individuals we are training. Whether you're a manager or a trainer, you need to know how to give effective feedback.  Not only...

I am fortunate I have been able to travel to some fantastic parts of our planet both for please and work. Working overseas is always an excellent experience for me; you get to experience different cultures and meet some fantastic people along the way. Without a doubt, the best place I have worked in is Beirut. I remember the first...

As a manager, it is essential to be able to deliver presentations. Managers need to be able to communicate with staff and potential clients, and if they don't focus on effective delivery, it can cause issues from staff and potential clients. Unfortunately, managers can deliver a presentation without understanding the techniques or skills required, and this is where the issues...

In my experience as a soft skills trainer, I have met a lot of people who ask about assertiveness skills. This has either come about due to previous experiences, which had resulted in being aggressive or passive. Individuals will often question why they need to be assertive, and many believe that screaming and shouting is being assertive! When we start...

I recently did a journal for teachers to reflect on their work role. How many of us do this, reflect on our work? I wrote the journal looking at reflection from a teacher's role, what their experiences of the day were and how could they change areas for the next time. That made me think that people still have not...

We are having a great deal of interest in our ability to adapt our training courses. Since the start of lockdown, we have been delivering online training, and we have learnt how to provide it correctly. It requires a particular skill set, and I am personally very proud of how we have adapted to accommodate. One thing that has particularly...