Saying thank you is something many of us are conditioned to do from a very young age. "Say thank you", I remember saying to my son when he was very young when someone gave him something or did something for him. We condition our children to do it from a very young age.

It doesn't matter what role you do at work; we should always thank people. Indeed, I have taught managers when dealing with difficult or challenging people to look for opportunities to thank them. It is incredible the difference it can make.

Of course, we are in a situation where individuals are doing extraordinary things. People are in effect, putting their neck on the line. From shop workers, cleaners, nurses and doctors all placing their safety on the line, looking after us or helping us.

Yesterday I had to go to the chemist followed by a visit to the shops. I thanked every person who helped me. I could see when I said thank you they were touched, their body language told me they appreciated my heartfelt thanks. Unfortunately, I can't thank a front line NHS emergency worker personally. I am reminded when my Father was rushed into hospital with a heart attack and was kept alive by the fantastic staff in the ICU staff. I cried as I thanked them for keeping him alive. I want to do that now and was that is why we are offering all our training services free to NHS and Social Care sta, and it's our way of thanking them in the only way we can without getting in the way.

However, tonight I will be on my balcony clapping with fury at all the people who are helping us, working on regardless, in the current crisis.

Go out of your way to thank someone today, especially people who are putting their safety on the line. If we get nothing from this terrible situation, I think we are starting to realise the really important people in the world.

Tonight at 8pm, as I did last week, I will be on my balcony clapping with fury at all the people who are helping us, working on regardless, in the current crisis. Can I suggest we all do this to send the message of gratitude to everyone looking after us.