Dealing with behaviour using a contract
Good morning and welcome to another Trainer Talk on the Dog Walk and what I wanted to do this session was to just kick off with a question for you. And the question was, have you ever witnessed or been exposed to bad behavior in your training sessions or presentations?
I know many of us have, indeed I have too. So what can we do about dealing with that particularly bad behavior? What can you do about dealing with that particularly bad behavior? So in my series of My A to Z of training, C today is going to be for contract. And contract, what we're going to call your rules, is a really important thing when you have the time to be able to do it, is to make a contract with your delegates, with your people. And the really great thing is, is when they make the rules up, what you can do is then if those rules are broken, you can go back to those and say, "I am right in saying that in your rules, the rules that you decided, the rules that you made up, that we did say..." Whatever the bad behavior was.
And then we really expose that bad behavior, but not in a particularly bad way, we used the power of the group to round and change that behavior. Now, if you don't have the time to be able to do that, there's another great way that you can get the behavior in the right way. We set a normal precedent for the training. So what we say is, "Normally on these courses, normally on these training, people agree that..." For example, "30 minutes for lunch is enough. Are we all in agreement that 30 minutes?" And because you've set that precedent, because you've set the normalized behavior, 90% of people will actually agree to that behavior as well. So a couple of really great little tips for you with C for contract. And I shall catch you next time.
Scott Fraser is a Master Trainer at Target Training and delivers our PTT Train the Trainer courses and our Advanced PTT Train the Trainer courses. You can read more about him here.