Management

I am fortunate, and I get to deliver training to some fantastic people and most want to learn skills.  It could be skilled on how to be a great leader or an excellent trainer.  People come to training to learn skills, and I understand that I like learning skills too.  However, the reality is something different, and when you understand...

On our management and train the trainer courses I am fortunate enough to meet some great people.  One thing that always surprises me though, is the lack of feedback given by managers and trainers to members of staff or individuals we are training. Whether you're a manager or a trainer, you need to know how to give effective feedback.  Not only...

I am fortunate I have been able to travel to some fantastic parts of our planet both for please and work. Working overseas is always an excellent experience for me; you get to experience different cultures and meet some fantastic people along the way. Without a doubt, the best place I have worked in is Beirut. I remember the first...

As a manager, it is essential to be able to deliver presentations. Managers need to be able to communicate with staff and potential clients, and if they don't focus on effective delivery, it can cause issues from staff and potential clients. Unfortunately, managers can deliver a presentation without understanding the techniques or skills required, and this is where the issues...

In my experience as a soft skills trainer, I have met a lot of people who ask about assertiveness skills. This has either come about due to previous experiences, which had resulted in being aggressive or passive. Individuals will often question why they need to be assertive, and many believe that screaming and shouting is being assertive! When we start...

I recently did a journal for teachers to reflect on their work role. How many of us do this, reflect on our work? I wrote the journal looking at reflection from a teacher's role, what their experiences of the day were and how could they change areas for the next time. That made me think that people still have not...

We are having a great deal of interest in our ability to adapt our training courses. Since the start of lockdown, we have been delivering online training, and we have learnt how to provide it correctly. It requires a particular skill set, and I am personally very proud of how we have adapted to accommodate. One thing that has particularly...

Time is a precious resource to us all and for all organisations. It is one of the few levellers, as time is the same for all of us; no matter what our role in the organisation. It's just how people choose to use it that differs, whether a manager, team leader, supervisor or any other member of staff we all need...

Public speaking is the most common of all phobias 75% of people suffer from speech anxiety, that is 3 out of 4 individuals suffer from anxiety when public speaking. I remember reading an article that said that some people fear public speaking over death! This morning I delivered an online session on presentations and gave the delegates some keys skills...

We're in a situation we more and more of us are managing staff remotely. Before COVID-19 remote working was on the up, more and more people were working other than their normal workplace either at home or in a remote location.   As COVID continues, the reality is that it is likely to be the norm for many people in...