#featured

When I am delivering management training I will be often asked about dealing with challenging and difficult behaviour.  This is a very common thing in the workplace, particularly with different types of personalities and people and the simple fact is that we can’t like or get on with everyone, I think this is perfectly normal. However, as a manager, an issue...

Have you ever asked this question or been asked?  As you can imagine, I have on many occasions, and my answer is always the same: Many attributes are used in tandem to become “great”, but for me, there is one major stand out factor: I remember as a young man being trained in my early days in the RAF by quite a...

Our head is full of habits and patterns; this is where it is most comfortable. How difficult is it to create new habits, sometimes very hard so we choose not to do this? Pushing yourself to step out of your comfort zone is hard, forcing a new pattern is hard but you can always do it if you choose to...

On previous blogs, we have looked at why we have conflict in the workplace, what is happening with the brain when we have conflict and last time, how to 'cage the chimp' in a conflict situation.  As a supervisor, manager or leader you will experience conflict at some stage in your life, it is inevitable. I would suggest if your...

One of the many reasons people come to train with us is to learn what they can do better when delivering training and very often a bonus of finding out they are also actually doing things right too.  One of the most significant realisations I experience from people though is just how much their training practice is embedded as a habit and...

Unless you are challenged how do you know what you don’t know? Coaching is fantastic for challenging and encouraging coachees to think differently. When you think in a different way you learn something new. Our brains don’t always like change; they are happy to stay in one place, stay in our own personal comfort zone. It takes an input from...

Decision making is such a significant area of life that some people tend to struggle. Procrastination is a common theme I hear which I always find interesting. When you think about this in a different way you realise we make decisions all day, clothes we choose to dress in, driving to work, drinking water, coffee or tea, all day, all the...

Travelling around by train is (sometimes) quite a pleasurable experience, especially when you can work or relax without the worry of traffic jams etc.  A few months back I was heading to Edinburgh to deliver a PTT Train the Trainer, and upon entering the carriage, I noticed that a Gent was sat in my booked seat, but that indeed wasn’t the...